Fecha de publicación: 2 de enero 2023
Sr. Associate, Complex Order Services (Virtual Position)
AT&T Global Network Services busca recién egresados / con poca experiencia laboral. Los interesados deberán contactar a la Ing. Antivett Bellon (ab541t@intl.att.com). A continuación se encuentra la descripción del puesto:
Responsibilities
• Implements sales from order placement through implementation and activation.
• May assist in setting customer expectations on service delivery dates and work with customer vendors to obtain technical requirements to complete complex orders.
• Responsibilities may include ordering voice, data, and/or local services, with a range of complexity.
• Ensures quality of service implementation, accurate billing, and customer satisfaction.
• Works through internal and vendor channels, and with customers to deliver service.
• Monitors supplier performance through supplier service level obligations to ensure customer satisfaction.
• May evaluate agreements and contracts and provides customers with recommendations for service improvements and cost minimizations.
Requirements
• University degree and 2 to 5 years of related experience.
• Advanced English skills (oral and written).
• Mobility knowledge preferred. Customer focus. Systems aptitude.
• Recognizes common problems when they occur.
• Develops solutions to problems; identifies and proposes alternatives, when appropriate.
• Shares information with others inside and outside of the work group.
• Contacts others to gather, confirm, and clarify information.
• Works with regular supervision.
• Provided with approach, procedure, or methods to complete new assignments.
• Work progress and outcomes are reviewed on a regular basis during assignments.
Benefits
• Compensation.
• Vacations.
• Family Leave.
• Paid Time Off.
• Tuition Assistance.
• Insurance Options.
• Discounts.
• Training & Development.
• Savings.
• Community & Team Events.
If you are interested in applying, please send an email to Antivett Bellon (ab541t@intl.att.com) stating as email subject: Your Name - Sr. Associate, Complex Order Services
